Webinar FAQs

Yes. If you do not have an ASPEN eLearning Account, you will need to create a new account in order to register for a webinar.

• Go to  https://www.nutritioncare.org/
• Click the “Log In To My ASPEN” button at the top of the screen
• Click the “Create an Account” button
• Follow the screen prompts to create your ASPEN account

After purchasing/registering for a webinar, you will immediately receive an email with your purchase receipt. You will also receive a registration confirmation email. The confirmation email will contain webinar access instructions and provide additional details regarding the program.

Yes. Registration is required to participate in ASPEN webinars. Both members and nonmembers are able to participate.

Individual registrations are only valid for the person who registers for the webinar and only the person registered will be able to claim CE credit, if CE credit is available.

Site and Chapter registrations allow for an unlimited number of participants at one location. The individual who registers for the webinar serves as the site or chapter coordinator and is the one who has access to log into the live webinar. The site or chapter coordinator will receive all communication regarding the webinar. All site and chapter participants must view the webinar from one single location as only one webinar access will be provided. All site and chapter participants can receive CE credit. Please refer to the webinar handout packet for details on how site and chapter participants can claim CE credit.

If you are part of a health system with multiple facilities, each facility will need to have a site registration, or each individual will need to have their own registration to view the webinar and claim CE credit.

All ASPEN webinars are held in the Eastern Time Zone (ET).

Participants will need a computer with internet connection, and it is recommended that end users’ devices satisfy the following requirements:

• Computer with internet connection
• Windows or Mac OS
• Supported Browsers: Firefox 100+, Chrome 100+, Safari 12+, Microsoft Edge 100+
• Javascript & Cookies enabled
• Recommended RAM: 1GB+

Mobile Support

• Iphone or Ipad Running IOS 14+

Android Running 10+, – Chrome Browser

Step 1: Log into the ASPEN eLearning Center (Your login for the eLearning Center is the same email and password you use for the main ASPEN website) using the following link: https://aspen.digitellinc.com/aspen/.
Important Note: Do not log in to your account from the main ASPEN Website! You must log in from the ASPEN eLearning Center using the steps below in order to join the webinar!

Step 2: Click on the “My Account” button at the top of the screen.

Step 3: Click “Live Events” from the drop-down menu.

Step 4: Click “Attend Event” under the appropriate event title.

Step 5: Select “Attend Session” under the webinar title.
*You will not be able to enter session until 15 minutes before start time

**If you are attending a series with multiple webinars, you will need to click the “Webinars” tab in the eLearning Center following Step 4 and prior to Step 5.

Step 1: Log into the ASPEN eLearning Center at https://aspen.digitellinc.com/aspen/.
(Your login is the same email and password you use for the main ASPEN website.)

Step 2: Click on the “My Account” button at the top of the screen.

Step 3: Click “Live Events” from the drop-down menu.

Step 4: Click “Attend Event” under the appropriate event title.

Step 5: Select “Handouts” in the menu box.
**Handouts will be available prior to webinar if there are handouts for the session. 

If you registered for a webinar but could not attend the live broadcast, the recording will be available in your eLearning Center Account within 2-3 business days after it is broadcasted if the webinar is available for viewing at a later date.  Please note CE credit is not available for the webinar recording. Only those who participate in the live webinar can claim CE credit.

Step 1: Log into the ASPEN eLearning Center at https://aspen.digitellinc.com/aspen/.
(Your login is the same email and password you use for the main ASPEN website.)

Step 2: Click on the “My Account” button at the top of the screen.

Step 3: Click “Archived Content” from the drop-down menu.

Step 4: Click the appropriate event title.

Step 5: Click Access Content.

• To listen to the recording, click inside the webinar player.
• To download the recording, click “Download MP3”on the right side of the screen.
• To download the handouts, click “Download Handout” on the right side of the screen.

*The webinar recording will be available in the eLearning Center within 3 business days following the broadcast.  Please note that you cannot claim CE credit if you did not attend the live webinar broadcast and only listen to the webinar recording.

**Site and Chapter Participants: The webinar handout and recording will be accessible in your individual eLearning account after you have redeemed the CE code and completed the webinar evaluation. See the Claiming CE Credit section for details.

Please note, recordings of presentations will be provided assuming ASPEN is granted permission by the faculty. If faculty doesn’t give ASPEN permission, then the recording will not be available for viewing at a later date. 

You can submit questions for speakers in the webinar platform during the session.  The moderator will direct questions to the speakers during the Q&A period.  Speakers will respond to as many questions as possible during Q&A period.  It is possible that not all questions will be answered.

On the left-hand side of the screen, there will be an expandable window that you can open and close.  The expanded window will have icons for chatting with other participants, answering polling questions, submitting questions for the speakers, and downloading handouts and resources.

Broadcastmed Customer Support

By phone: 1-860-953-2900
By email: [email protected]

Phone support is available 8 AM-8 PM ET Monday through Friday.

Site and chapter coordinators must complete and submit the Webinars Site Attendance Roster form. The form can be found on the last page of the handout or it can be downloaded here.

• Submit the completed roster to: [email protected] or fax to 301-587-2365.
• Please indicate the CE code provided during the webinar on the site roster.
• All site rosters should be submitted within two weeks of the live webinar broadcast.

Please note that site participants will need to complete additional steps to claim CE credit! Site coordinators should provide the instructions below to all site participants.

ASPEN is accredited to provide CE credit to physicians, dietitians, nurses, and pharmacists.  Webinars are eligible for up to 1.5 hours of continuing education credit, unless otherwise noted. For details about ASPEN’s accreditation and the CE credit affiliated with the webinars, please click here.

Individual Registrant Instructions:

Step 1: Log into the ASPEN eLearning Center at https://aspen.digitellinc.com/aspen.
(Your login is the same email and password you use for the main ASPEN website.)

Step 2: Click on the “My Account” button at the top of the screen.

Step 3: Click “Live Events” from the drop-down menu.

Step 4: Click “Review Event” under the appropriate event title.

Step 5: Click “Evaluations” in the menu box.

Step 6: Click “Take Evaluation” under the appropriate event title.

You will receive CE credit after completing the evaluation. Please note that you can only claim CE credit if you attended the live webinar broadcast.

Site Participant Instructions:

Step 1: Log into the ASPEN eLearning Center at https://aspen.digitellinc.com/aspen.
(Your login is the same email and password you use for the main ASPEN website)

Step 2: Click on the “My Account” button at the top of the screen.

Step 3: Click “Redeem Access Code” from the drop-down menu.

Step 4: Click on “Click here to redeem it.”

Step 5: Enter the CE Code provided during the live webinar broadcast and then click on “Redeem Code.” 

Step 6: Click “Live Events” in the menu box.

Step 7: Click “Review Event” under the appropriate event title.

Step 8: Click “Evaluations” in the menu box.

Step 9: Click “Take Evaluation” under the appropriate event title, as well as the “Overall Evaluation” at the top of the page.

You will receive CE credit after completing the evaluation. Please note that you can only claim CE credit if you attended the live webinar broadcast.

*Site and Chapter Participants: The webinar handout and recording will be accessible in your individual eLearning account after you have redeemed the CE code and completed the webinar evaluation.

**You must have an ASPEN account to claim CE credit.

Please note that site and chapter participants WILL NOT AUTOMATICALLY RECEIVE CE CREDIT upon submission of the Webinar Site Attendance Roster.  All site and chapter participants must follow the instructions above to claim CE credit.

• Participation in the live webinar broadcast. (If you cannot attend the live program, you will still be able to access the webinar recording and handouts, but you will not be able to claim CE credit).
• Participation in the entire program, including the Question & Answer segment.
• Completion of the webinar evaluation in the eLearning Center (the evaluation will not be available until after the webinar has ended).  The evaluation must be completed by the deadline listed in the webinar handout.
• *If you cannot stream video due to technical issues, you can call in to listen to the webinar. Calling in will be considered live attendance and you will be able to claim CE credit.

Step 1:  Log into the ASPEN eLearning Center at https://aspen.digitellinc.com/aspen.
(Your login is the same email and password you use for the main ASPEN website)

Step 2: Click on the “My Account” button at the top of the screen.

Step 3: Click “CE Transcript” from the drop-down menu.

Step 4: Click on the Webinar Title to view your CE credit.

Step 5: Click “Print Transcript” under the webinar title to print a copy of your CE transcript.

*Please note that if you do not see the option to print your transcript, you will need to take the “Overall Evaluation” first.

*Your CE transcript will be saved in your eLearning Center account.